Shipping Policy

Order processing 

We usually dispatch orders within 1 business day of payment. Weekends and Australian public holidays aren’t included. If your order will take longer to pack, we’ll let you know by email. 

Shipping within Australia 

We ship Australia-wide. Orders over $89 get free standard shipping. 

Option	Orders $89 and under	Orders over $89	Delivery time
Standard	$9.90 (incl. GST)	Free	1–6 business days
Express	$16.90 (incl. GST)	$16.90 (incl. GST)	1–3 business days

 

You can also choose to collect from an Australia Post Collection Point, including parcel lockers. We’ll email or text you when it’s ready. 

Tracking and delays 

Every order is tracked. When your order ships, we’ll email you a tracking link. 

Delivery times are estimates from our carriers. Sale events, peak periods such as Christmas, and severe weather can add a few days, and regional or remote areas may take longer. 

Delivery 

(a) Safe drop: Parcels are sent with safe drop enabled. If the driver can’t leave it safely, it may go to your nearest post office for collection. 

(b) Address details: Please check your address at checkout. We can’t be responsible for parcels sent to an incorrect address you’ve entered. 

(c) Lost or stolen parcels: We aren’t responsible for lost or stolen parcels after they’re delivered to the correct address. If your tracking hasn’t updated in a while, contact us and we’ll follow it up with the carrier. 

Click and Collect 

Don’t want to wait for delivery? You can Click and Collect from our Coolum Beach warehouse shopfront located at 1/33 Access Crescent, Coolum Beach QLD 4573 

Our shopfront is open Monday to Friday, 8.30am–4.30pm. Closed on Public Holidays.  

Once you place your order, you’ll receive an order confirmation email.  

Please note: please wait until we email you to say your order is ready for collection before coming in. 

If we can’t fulfil your order, our head office will contact you as soon as possible. 

International shipping 

We ship to New Zealand and selected countries. Rates are shown at checkout. 

Free shipping offers don’t apply to international orders. Aerosols, electrical and flammable products can’t be sent overseas. Any customs duties or taxes are the recipient’s responsibility. 

Questions 

Email us at wave@clevercurl.com.au and we’ll be happy to help.